Employment

It’s hard to find work more satisfying than the ministry of rescue, of helping the homeless, hungry, and hurting find new life and transformation. It’s truly eternal work!

The Phoenix Rescue Mission has been serving the community’s homeless and working poor since 1952. Employees are expected to commit to the precepts in our Statement of Faith and to help the Mission fulfill its Mission Statement, Vision Statement, and Values shown below.

Our hope for you is that you find working at the Mission not only enjoyable but also fulfilling as we walk in Christ’s footsteps, helping our brothers and sisters in need. Come join us in our work of rescue!

Current Job Openings

Program Director


Phoenix Rescue Mission, a Christ-centered ministry is seeking a Program Director for their community services campus. The Director is responsible for the development and oversight of all client programs, support operations, and program facilities as designated by the CEO. Programs may include community outreach, shelter solutions, and recovery programs to persons facing poverty, homelessness, addiction, and other life-controlling problems. The Program Director will develop and oversee programs and related services through the involvement of staff, volunteers, social, and auxiliary services. The Program Director will ensure that PRM quality standards, policies, and procedures are communicated and observed in their areas of responsibility. Qualifications include Master’s degree in Administration, Ministry, Social Work or related field; minimum five years’ experience managing an interdisciplinary group in a non-profit or faith based social service organization and a credible Christian witness and lifestyle.

 

ESSENTIAL FUNCTIONS:

  • Develop and oversee the delivery of all programs, counseling, and case management services. Assist in the development and achievement of Mission's service goals and target outcomes.
  • Recruit, supervise, evaluate, and develop staff to ensure an appropriately trained and skilled workforce to provide quality services to guests and clients.
  • Develop, promote, and monitor program related industry designed to provide vocational development opportunities for clients, employment opportunities for qualified graduates, and revenues for the Mission.
  • Provide administrative supervision and ensure quality clinical supervision to staff. Ensure quality service delivery, proper case documentation, and record keeping.
  • Ensure appropriate client supervision and participation in program activities.
  • Ensure a safe, clean, and healthy environment of clients, staff, volunteers, and visitors.
  • Provide direct services to clients including assessments, case management, education, individual and group counseling as needed.
  • Network and collaborate with other service providers, the Christian community, and volunteers to promote the enhancement of quality services to shelter quests and clients.
  • Facilitate staff meetings and report legal/ethical issues and clinical program matters.
  • Respond to problems/concerns related to operation of Mission campus via phone during off hours and weekends
  • Prepare statistical reports and narrative reports as requested for supervisor. Ensure that Phoenix Rescue Mission policies and procedures are communicated and followed.
  • Assist with Phoenix Rescue Mission special events and the public relations and development efforts of Phoenix Rescue Mission which includes in-house tours, speaking engagements, participation with outside agencies, meeting with volunteers and contacts with church, and other outside groups.
  • Assist in the preparation and administration of operational budgets and fiscal policies. Ensure proper stewardship of CLC/Mission equipment, facilities, and resources.
  • Ensure effective collaboration with other Phoenix Rescue Mission centers and programs to maximize the success of Phoenix Rescue Mission programs and continuum of care.
  • Assist in facilitating Phoenix Rescue Mission's leadership development programs and internships.
  • Gather, analyze, and summarize data concerning clients and staff. Interpret and report data for program improvement and organizational policy.  Keep abreast of trends and changes in this field of ministry and make necessary adjustments in services.
  • Lead or participate in devotions, prayers or other organization activities that promote a credible Christian witness and lifestyle.
  • Monitors community engagement to ensure quality delivery of services, maintains a success measurement system with metrics, prepares and delivers report as requested.
  • Attend and participate in all management meetings.

 

EDUCATION/EXPERIENCE:

  • Master’s degree in Administration, Ministry, Social Work, or related field from an accredited college or university
  • Minimum 5 years supervisory experience of interdisciplinary groups in a faith based organization
  • Professional licensure and/or clinical supervisor certification preferred

 

Please send cover letter and resume to hr@phoenixrescuemission.org

Case Manager Assistant


 

Responsibilities:

  • Responsible for assisting in conducting case management assessments on community and program clients; developing individual service plans, and assisting for proper program placement.
  • Coordinates the delivery of support services for clients such as medical, legal and ancillary to remove potential obstacles and enhance the potential for client success.
  • Monitors client progress towards achieving service plan goals, conducts regular plan reviews and adjusts as necessary.
  • Maintains relationships with outside agencies to which clients can be refered
  • Provides Transportation of clients to various appointments as needed.
  • Lead or participate in devotions, prayers or other organization activities that promote a credible Christian witness and lifestyle.

 

Qualifications:

  • A solid and credible Christian witness and lifestyle that exemplifies Christ teachings
  • High School Diploma or equivalent
  • One year experience performing case management in a similar setting.
  • Associate degree in Social Work, Psychology, Counseling or Social Service field preferred
  • Certification in Peer Support highly desired
  • Ability to maintain composure in stressful situations, to effectively deal with difficult situations, to effectively deal with clients and volunteers appropriately and to tactfully handle upset or irritated individuals.
  • Proficient in use of computer programs, including Microsoft Word and Excel.
  • Demonstrated communication skills, both oral and written.
  • Must meet and maintain the requirements of being an approved driver of PRM vehicles on PRM business
  • Flexible schedule, position may require some weekend or evening responsibilities.
  • Fluency in speaking Spanish a plus

 

For consideration, submit cover letter and resume HERE.

Truck Driver - (Temporary, April - August)


Responsible for the pick-up and delivery of donated goods from various locations throughout the Phoenix Metropolitan area to Phoenix Rescue Mission warehouse and/or PRM Centers. Serves as the primary pick-up for Heat Relief drive to include loading and unloading large quantities of bottled water. Driver is responsible for inspecting vehicle and reporting any issues to Operations Manager; maintains log of miles driven on a daily basis, vehicle maintenance and other records as required. Assists in ensuring warehouse is clean, organized and free of safety hazards.

Responsibilities:

  • Loading and unloading of donated goods to include bottled water
  • Checks water, gas, oil and mechanical condition of vehicle before leaving on run.
  • Keeps operational records and makes simple reports.
  • Assist Gift in Kind Coordinator with warehouse operations
  • Initiate and follow through on all assignments, with attention to detail.
  • Keep supervisor well informed of current activities, problems and situations on a timely basis
  • Reports delays and accidents to appropriate individuals in a timely manner
  • Reports defects or problems with vehicle to Operations Manager
  • Assures truck meets regular maintenance schedules
  • Lead or participate in devotions, prayers or other organization activities that promote a credible Christian witness and lifestyle.

Qualifications:

  • Graduation from high school or completion of GED
  • Minimum one year experience driving box truck and/or commercial truck
  • Completion of first aid and driving course
  • Knowledge of traffic and highway safety rules and regulations
  • Successful completion of Fitness for Duty examination

Skills:

  • Ability to operate a box truck in a safe and economical manner.
  • Ability to understand and carry out instructions.
  • Knowledge of DOT regulations governing safe driving, inspection and maintenance
  • Must meet or exceed the medical standards of the Department of Transportation
  • Must meet and maintain the requirements of being an approved driver and driving a personal vehicle on PRM business
  • A solid and credible Christian witness and lifestyle that exemplifies Christ in character and actions
  • Maintain composure in stressful situations, effectively dealing with difficult situations and/or volunteers appropriately, tactfully handling upset individuals.
  • Work independently as well as work effectively in a team environment.
  • Effective oral and written communication skills
  • Fluency in speaking and understanding Spanish a plus.
  • Reliable and punctual attendance

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands and fingers, handle, or feel, and reach with hands and arms. The employee is regularly required to stand; walk; stoop, kneel and crouch. The employee will often lift and/ or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Please send cover letter and resume to hr@phoenixrescuemission.org

Donor Care Supervisor


The Donor Care Supervisor, supervises the Donor Care team and the day-to-day operations including donation processing, customer service, receipting, reporting, and database maintenance. The position ensures the quality and accuracy of all donation and constituent information that is entered into PRM’s donor database (Raiser’s Edge). The position also manages the reconciliation of total donation activity with PRM’s general ledger in conjunction with the Business Services Department.

 

ESSENTIAL FUNCTIONS:

  • Supervises Donor Care Associate(s) and Database Specialist. Hires, trains, evaluates and develops Donor Care staff.
  • Manages and maintains donation processing system:
    • Oversee Donor Care team in daily gift processing; assigning tasks based on the day’s mail volume.
    • Using Aqubanc donation processing system ensures donations are sorted by type, scanned and verified for accuracy.
    • Ensures donation transactions are imported from Aqubanc software into Raiser’s Edge, making necessary corrections as needed prior to import. Generate export file for electronic deposit to the bank.
    • Manage large donations $3,000 and greater. Scan and deposit manually on desktop bank scanner. Reviews accuracy of all in-kind donations entered manually into Raiser’s Edge.
  • Ensures all credit card and online donations are processed in a timely manner. Review all credit card donation records for accuracy and correct coding. Ensures cash donations are processed according to procedure in a timely manner.
  • Review all in-kind donation records for accuracy and correct coding. Ensures cash donations are processed according to procedure in a timely manner. Manages specialty in-kind gift acknowledgement process.
  • Responsible for batching, recording and processing recurring monthly credit/debit transactions on the 1st and 15th of every month.
  • Manages securities gift processing including donor communication, internal and external stakeholder communication, gift recording, and gift acknowledgement.
  • Commits, posts and reconciles all cash and in-kind donations into Raiser’s Edge. Reconcile with bank deposit accounts and online bank statements daily for gifts such as ACH gifts, wire transfers and daily direct debits. Posts all gifts to the general ledger (daily, monthly and year-end).
  • Manages company/corporate matching gift requests. Verifies donations and completes online/hard copy match request applications. Reconciles and ensures accurate soft credit to the original donor(s) for matching gifts when they are received. Ensures that PRM’s registration is current for participating matching gift programs
  • Serve as primary liaison on behalf of the Donor Care team with Business Services Department for all donation revenue recognition. Implement, manage and evaluate operation processes and procedures, following auditing standards. Ensures internal control processes are followed.
  • Conducts regular reviews and pre-audit preparation for cash and in-kind donations to ensure quality control, crediting to appropriate appeal codes and consistency in gift processing.
  • Responsible for updating procedures for donation processing in conjunction and the Business Services Department as needed.
  • Works with the Database Specialist to execute and maintain reliable queries, exports and reports used in daily gift processing and for analytical purposes.
  • Handles escalated customer service questions/issues in a timely and professional manner. As appropriate, escalates customer service questions/issues of specific inquiries to Annual Fund Manager.
  • Performs gift adjustment transactions and corrections including processing returned items from the bank, issuing credit card refunds and gifts requiring coding changes.
  • Lead or participate in devotions, prayers or other organization activities that promote a credible Christian witness and lifestyle.

 

EDUCATION/EXPERIENCE:

  • Associate’s Degree in Business or related field and/or equivalent experience
  • A minimum of 3 years related work experience; Cash handling experience required
  • Previous experience supervisory and training experience required.
  • Previous bank operations experience highly desirable

 

Please send cover letter and resume to hr@phoenixrescuemission.org

Project Specialist


The Project Specialist is responsible for coordination and completion of projects assigned by the Director of Clinical Supervision & Training. Oversees all aspects of projects, including: setting goals, taking actions, setting and meeting deadlines, assigning responsibilities to others (as appropriate), monitoring, summarizing, & reporting progress to ensure projects are completed successfully, on-time, and within budget.

 

ESSENTIAL FUNCTIONS:

  • Assists Director in the development of plans for projects including planning and execution.
  • Develops detailed work plans and schedules.
  • Monitors project metrics; identifies deviations in quality, cost, and/or schedules.
  • Develops and presents project-related presentations for executive leadership as requested.
  • Assesses current operational processes and procedures and identifies opportunities for improvement (CQI).
  • Lead or participate in devotions, prayers or other organization activities that promote a credible Christian witness and lifestyle.
  • Write procedures and Program documents including descriptions and curriculum.
  • Conducts project related trainings as needed or directed.
  • Coordinate intern activities as assigned.
  • Exceptional customer service skills, communication (verbal & written) and interpersonal skills.

 

EDUCATION/EXPERIENCE:

  • Bachelor’s degree or a minimum of 3 years of directly related experience.
  • Experience in group presentation/public speaking.
  • Proficient in use of Microsoft Office computer programs.
  • Knowledge of risk management and mitigation factors.

 

Please send cover letter and resume to hr@phoenixrescuemission.org

Recovery Coach


Phoenix Rescue Mission, a Christ-Centered Ministry, is seeking a Recovery Coach. This position specializes in the application of  Christ-centered individual and group recovery coaching to persons who are seeking recovery from chemical dependency, domestic violence, and/or other life-controlling problems.

Responsibilities:

  • Screens potential clients for eligibility and appropriateness for program participation or for referral to other agencies.
  • Assists persons selected for program participation with the intake process.
  • Conducts initial assessment of clients to gather, analyze and synthesize the data to formulate a recovery plan.
  • Coaches clients using various approaches and methods in conjunction with best practices for Christian discipleship and recovery. Establishes and maintains an effective coach-client relationship and facilitates the client’s engagement and progress.
  • Conducts periodic re-assessments of clients to gather, analyze and synthesize the data; adjust/modify the treatment plan as appropriate.
  • Monitors the progress of clients in their Recovery Plan and their readiness for successful phase transitions, graduation, and participation in after-care programs.
  • Maintains accurate records and client notes in a professional manner; i.e., are kept in accordance with standards within the chemical dependency counseling field.
  • Prepares and presents educational classes and other classes as required.
  • Lead or participate in devotions, prayers or other organization activities that promote a credible Christian witness and lifestyle

 

Education/Experience:

  • Bachelor’s degree in human service field. Master’s degree and Addiction Counseling Certification preferred
  • Minimum 1 year experience working in a Christ centered ministry program

 

Please send cover letter and resume to hr@phoenixrescuemission.org

An Equal Opportunity Employer

Phoenix Rescue Mission respects, values, and welcomes diversity in the workplace. The Mission will not discriminate against applicants or employees on the basis of gender/sex, race, color, age, national origin, genetic information, disability status, or any other factor protected by the laws applicable to the Mission.

The Mission will consider requests for reasonable accommodation by applicants or employees with a disability. This policy applies to all areas of employment including, but not limited to, recruitment, hiring, training, promotion, compensation, benefits, transfers, or other aspects of employment.

Mission Statement

Providing Christ-centered, life-transforming solutions to persons facing hunger and homelessness.

Vision Statement

A community mobilized to transform lives and end hunger and homelessness.

Values

  • Christ-Centered: We believe that we first exist to glorify God and advance His kingdom; through grace we receive and grace we share.
  • Servant Leadership: We highly value and intentionally serve each other, our clients, and our ministry partners, leading by following Christ’s example.
  • Transformation: We invest in the spiritual, personal, and professional development of one another, restoring and equipping each other for intentional living.
  • Stewardship: We are responsible for the time, talents, and treasures entrusted to us by God and our ministry partners and strive to maximize the impact of these resources.
  • Excellence: We provide excellent services, achieve results, impact our community, and are innovative and collaborative in our approach.