Hope Coach

Meet the Staff: Jussane Goodman

| Filed in Community Outreach, Hope Coach, Mission Dish, Phoenix Rescue Mission

When it comes to meeting people’s needs, Jussane’s been there and done that. She has her bachelor’s degree in non-profit leadership and management, she’s served the homeless at the Dream Center in LA, worked as a case manager at a local women’s shelter, and served foster care youth at the Phoenix Dream Center.

You would think all that experience comes from a lifelong dream to change the world. But in Jussane’s case, it started with a calling.

“I read a book by Matthew Barnett and felt God was calling me to the LA Dream Center. While I was there, I visited Skid Row. I had never heard of it before. God used it to work on my heart. I came back thinking, ‘What am I going to do about this?’”

Before long, Jussane found herself returning to Skid Row again and again, eventually bringing men and women from her church to help her minister to the homeless. From there she began volunteering locally, learning more and more about the complexity of homelessness.

Jussane, left, with the PRM Community Engagement Team

That’s when a friend introduced her to Phoenix Rescue Mission.

“I had an interview with Nathan (our Chief Program Officer). I remember having a short and honest prayer with God and saying, ‘God, if this is for me, I’m going to walk right through that door and if it’s not for me, you better shut it,’ because I was so excited about working here.”

The next day, Phoenix Rescue Mission added a valuable new member to our outreach team! That was in 2017. Through hard work and dedication, she was promoted to Street Outreach Supervisor in 2019 and this September to Director of Community Engagement, overseeing our Criminal Justice Diversion Program, Glendale Works, Hope for Hunger Food Bank, our Mobile Pantries, Community Market, our growing Hope Coach Street Outreach team, and more!

“Anyone who is not in our residential campus is our client. My goal is to make sure we’re doing what we do with excellence so that when we take on new opportunities, we’re well equipped. We’re the hands and feet of Christ. When people call us, they know they’re getting the best service. Our clients need to feel supported, loved, and that their needs are being met. That’s my priority.”

What didn’t kill Sergio pushes him to save others

| Filed in Code Red, Homeless, Hope Coach, Newsletters, Stories of Hope

“It was excruciatingly hot. I always did what I could to stay out of the sun.”

Sergio knows how dangerous it is to be caught on our sweltering summer streets. For five long years, he did what he could to keep cool, to keep hydrated – to stay alive.

“I would stay in abandoned trailers and sometimes hide out in the library. I’d only come out once the sun went down to search for businesses with spigots to get water.”

Thanks to God’s mercy and Sergio’s resourcefulness, he survived. But others haven’t been so fortunate. Last year, the heat claimed the lives of 197 individuals in Maricopa County* – the highest ever recorded – and this year is shaping up to be even more deadly.

Thankfully, the way out you provided Sergio didn’t just save his life. Today he’s back out on the streets with Code:Red and the Hope Coach on a new mission – to save others before it’s too late.

Sergio’s story begins in childhood. He’s been struggling with addiction ever since he was eight years old.

“I’ve been to numerous programs, but never experienced more than 3 months of sobriety. Just constantly relapsing and getting worse every time.”

His family tried their best to help, but found themselves at a loss.

“They didn’t know what to do with me. My brothers and sisters are all successful hard workers. Then you got me coming around with two kids, in the middle of a separation, drunk and addicted…”

Eventually, his family kicked him out and Sergio became homeless.

“I started smoking meth on a daily basis. When that happened, things got really crazy. I was hearing voices, thinking crazy stuff, having terrible episodes and believing they were true. I was hungry and digging out of dumpsters every day. The meth messed my mind up so bad, I thought people were making fun of me, that they were talking about me, that they were inside my head, listening to everything I was thinking.”

Thankfully, his family recommended he give Phoenix Rescue Mission a try.

“After five years, I was done. I could see I wasn’t able to stop my drinking and drug use on my own. I wanted out of the heat, away from the hunger and the shame. I was ready to walk though those gates.”

What he found inside changed everything.

“I’ve tried recovery so many times. But this time it’s different. Here I’m around brothers who really want to change, leaders who really care about me, and about everyone else’s well-being. If something was missed, it’s quickly dealt with. That’s different. I’m used to a lot of shadiness, manipulation, to the point where people are using drugs in the program and getting away with it. There’s none of that here.”

When asked what makes the Mission’s recovery program different from his attempts at recovery in the past, there’s no hesitation.

“The main difference was where they pointed me to – they pointed me to Christ. They taught me to open up the Bible. Now, if I have a craving or a crazy thought, I give it to God. It’s encouraging seeing other guys doing the same thing and watching the Holy Spirit move them into success.”

Today, Sergio is a proud graduate of our recovery program. He’s sober, he’s completed our Servant Leadership Training and even our rigorous Ministry Training programs.

“My family came to the graduation and they’re all super proud of me, especially my mom and dad. I could see it in their faces. It’s always been a struggle between me and my parents. I thank God every day that they can finally see me going in the right direction.”

Now that he’s sober and safely off the streets, Sergio is making his return as the newest member of our Street Outreach team. Monday through Friday, you can find him out on the Hope Coach giving others a chance to find the help and hope he’s found at Phoenix Rescue Mission.

“I love it! We’re connecting with people out there, giving them water, hygiene supplies and right now, because of the coronavirus situation, we’re handing out sack lunches to anyone who is hungry. It’s building that relationship with these people who are struggling, and meeting them where they are: in parks, outside stores, and in washes all throughout the city.”

And not a moment too soon – things are already heating up.

April 26th through May 1st represented the second-longest streak of consecutive triple-digit days in April in Phoenix since 1896, and marks only the third time in recorded history we’ve experienced five or more 100-degree days in April. Summer is still four weeks away, but the deadly triple digits are already here.

But with the prayers and support of friends like you, despite the heat, despite the virus, hope is moving forward – for Sergio and for hundreds more just like him this summer.

“It’s a blessing. It’s definitely not something I would have ever envisioned for myself. I was just looking for sobriety, but recovery is so much more than that, it’s growing in seeking the Lord, depending on Him and being a vessel for Jesus Christ.”

*“Heat-Associated Deaths in Maricopa County, AZ Final Report for 2019.” Heat Reports | Maricopa County, AZ, Maricopa County Department of Public Health, 2019, www.maricopa.gov/ArchiveCenter/ViewFile/Item/4959

Despite the Pandemic, the Hope Coach Travels On

| Filed in Code Red, Homeless, Homelessness, Hope Coach, Newsletters

It’s 8am. Hope Coach drivers Sarah Snead and Brian Farretta load up with hygiene packs, water bottles and other supplies as they prepare to hit the road. Their excitement is palpable.

Just a couple of summers ago, they would have been on their own. But today, they’re part of a team of six street outreach case managers offering services throughout Phoenix and much of the West Valley.

“We get up in the morning ready to go,” says Brian, “knowing that we’re about to make a difference and give God the glory.”

God tends to move in amazing ways on the Hope Coach and today will be no different. Although COVID-19 has altered how they interact with men and women on the street, it hasn’t affected their resolve to reach the least, the last, and the lost.

Virus or not – Hope must move forward.

You might remember Brian from the cover of our March Newsletter last year – a man who was at the end of his rope, until a Facebook post from an old friend and a referral to Phoenix Rescue Mission saved his life. Now he’s giving back by sharing what he’s been given through the Hope Coach.

“I love it, I absolutely love it,” says Brian. “I like connecting with people. I like the evangelism part of it. I was rescued from so much, and I want people to know that we serve a God who can do that for anybody.”

Sarah shares a similar past. “I didn’t know how to handle some life trauma and I started dabbling with drugs ‘til I couldn’t control it anymore. When I was 20, I started selling. Our house got raided and I ended up in prison for four years.”

While incarcerated, she found a relationship with Christ that changed her heart. Shortly after, she met Melissa Sheller, Director of Volunteer and Inmate Reentry Ministries, and joined the Mission working in Donor Care.

“When I found out about the Hope Coach and being able to connect with people on the streets who are suffering, I felt like the Lord was telling me, ‘This is where you need to be.’”

Now, Monday through Friday, Sarah and Brian hit the streets looking for opportunities to transform lives.

“There are a lot who don’t receive it,” Brian admits, “but man, the ones who do! I love going into the Mission and seeing someone in Servant Leadership Training or Ministry Training who I originally picked up in the Hope Coach. Just seeing them thriving with a true heart’s desire to serve the Lord, man, it just doesn’t get any better than that.”

On the road, we drive by a young woman in a coat. Immediately Brian recognizes her, exclaims, “Hey, that’s Misty!” and pulls over. Misty was one who didn’t make it. Brian picked her up a year ago, helped her enroll at the Phoenix Rescue Mission’s Changing Lives Center, and prayed for the best. For a while, she thrived. But then she fell in with a group of girls who wanted to leave and quickly ended up back on the street.

Today, God gave him a second chance to see a life transform. After some catching up, Misty says she’s ready and Brian sets her up for an appointment for a pickup at 2:30 that afternoon. They also meet Mike, who you can tell is on the fence about coming in for recovery. He tells stories about having to sleep with one eye open. He knows it’s not safe out there. While Sarah and Brian minister to others, he returns over and over again to ask more questions about the program, but in the end, Mike decides he’s not ready.

“He knows he’s got a drug problem. We can help with that,” Brian relates with an obviously heavy heart. “We offered him a safe bed and a warm meal. But he’s still willing to sleep outside with one eye open every night just to stay high. That’s how badly this stuff has a hold on people. Until they come to that point where they say this is not me, this isn’t what I was meant to do, it’s hard to change.”

While this wasn’t the day for Mike, the services the Hope Coach provides have evolved over the years to be more relational. As a result, more are leaving the streets in search of hope.

“It’s a lot different now than it used to be,” says Sarah. “Before, it was more meeting people, giving them water and food and connecting with the homeless population that way. Now there’s more case management. We offer ID vouchers, help people get birth certificates, we’ve got options to house people. It’s more of an intimate relationship to try and get them out of their current situation and into a better one.”

With your support, we’ve expanded our reach as well. Today, there are four vehicles in the Hope Coach program, reaching homeless and hurting individuals across the Valley. From Peoria to South Phoenix and Sunnyslope to Goodyear, we’re spreading hope to more locations than we ever have before.

“Let’s find the problem, meet their needs by fixing their addiction problem, help them recover from trauma, all through the hope found in Christ,” says Sarah. “You just keep planting seeds and watering ‘til they’re ready. When they finally take it, that’s when people get better. That’s why we do it.”

*Note: The photos of Brian and Sarah were taken prior to the CDC guidelines surrounding COVID-19 being announced, which is why they are not wearing masks or practicing social distancing.

Code:Red Success

| Filed in Code Red, Community Outreach, Donate, Homeless, Hope Coach, Newsletters, poverty, Stories of Hope, Volunteer, Water Drive

Mission Accomplished!

This year marks seven years of Code:Red. That’s seven summers our community has come together to save the lives of our homeless neighbors caught in the deadly heat. Each year gets better and better and 2019 is no different. This summer, we distributed more than 900,000 bottles of life-saving water, gathered through more than 120 drives, to those who needed it most. And we have you to thank for it!

But it’s more than water that keeps people safe – through your matching gift this summer we also provided relief through nutritious food, sunscreen, hats, and more, designed to help the homeless beat our record-breaking heat.

You made sure our streets were awash with hope and help this summer – thank you for the prayers, volunteer hours and support that made this Code:Red another resounding
success!

Code:Red Champions

| Filed in Code Red, Community Outreach, Donate, Events, Homelessness, Hope Coach, Newsletters, poverty, Uncategorized, Volunteer, Water Drive

 

During Code:Red months, when temperatures soar into the triple digits, life on the streets goes from unbearable to deadly. Homeless men, women, and children in our community urgently need your help to survive the blistering summer heat.

Because of YOU ... men, women, and children suffering on the streets of Phoenix are finding refuge, receiving relief, and discovering New Life.

 

This summer we had over one million water bottles donated for our Code:Red summer heat relief! We wanted to highlight some of our top supporter. Thank you to EVERYONE involved, whether you donated a case of water, or supported the Mission financially this summer, you made an impact!

GIVE: Girls who Inspire, Volunteer and Empower

Movement Mortgage                                           Evan Jensen

Macerich                                                                    Honeywell

KUPD family                                                             Chase Bank

William C. Jack Elementary                                 SiteLock

 

To everyone involved in Code:Red this summer, THANK YOU! Your support IS making a difference in the lives of those suffering on the streets of Phoenix. Every bottles donated, every drive, every donation is changing lives. Because of you, suffering men, women, and children are finding their way, finding refuge, and finding a reason to live. Thank you for being a part of the life-transformations happening right here in our backyards.