Hope Coach

Thanks to you, Sylvia is abandoned no more

Left at a park at age 11, Sylvia now has a place of her own for the first time


Sylvia was abandoned by her mom in a public park at 59th avenue and Bethany Home Road when she was just 11 years old.

“I just stayed at the park. I started using drugs and getting in trouble and I’ve been in and out of prison. My world was a little harder than most, but it made me who I am.”

It was when she got out of prison the last time in 2017 that you helped change her world for the better.

“I ran into Rich Heitz [Lead Street Outreach Case Manager] by the Glendale Library. I knew him from when he was on the streets, but now he looked happy. I’d never seen him smile so big!” Sylvia says with a smile to match. “He told me about how he got sober at Phoenix Rescue Mission and that he was working with them now.”

When Sylvia learned about our Glendale Works program, everything started to change.

“I started going regularly, when I was scheduled and even when I wasn’t scheduled, to be a standby in case somebody didn’t show up. I liked doing something positive. Then I started going to their food bank [Hope for Hunger Food Bank] for all their resources. They’re making big changes for the better in Glendale. I’ve been homeless since I was 11 so I’ve seen how much they help, how much has changed.”

Sylvia found she enjoyed doing honest work for honest pay, but she didn’t have any idea where it would lead. Since she became involved with Glendale Works four years ago, big things have happened. She has a new, steady job at the airport, a new puppy companion, Boo, that she loves very much and, recently, you helped her into a new apartment. With the help of our housing case management team, Sylvia now has a place of her own in Glendale for the first time – ever.

Relaxing in her comfortable apartment, Slyvia is no longer alone, thanks to her loyal companion, Boo.

“When they said I could get a housing voucher, I didn’t think it would work, but I put my name in there anyway. Thank God! I came from nothing and I’ve been trying to get it together on my own but it just hasn’t worked. I wouldn’t be here, in this place, without them.”

Thanks to you, Sylvia is abandoned no more.

“It makes all the difference to have somebody there rooting for you, telling you to keep on going. Even when it gets hard. I really do owe Rich, Brian [Housing Case Manager] and Gabe [Street Outreach Supervisor] a great, big thank you!”